For the past several weeks, this blog has been covering the ins and outs of IoT. To wrap up our series, we’ll be discussing the future of IoT voice integration services.
In our personal lives, voice interfaces are everywhere. We know them by name: Alexa, Siri, Assistant, Bixby, and Cortana. And they’re already impacting our lives in new and radical ways. Today we use voice to search, send messages, control our connected devices, and even shop. In fact, more than 35 million Americans use a smart speaker at least once a month, and the global market for smart speakers is expected to grow to $2 billion by 2020.
And while the proliferation of voice-enabled technologies has primarily been in the personal device space, we predict that in 2018, voice interfaces will enter their next frontier: business. In the coming year, we expect more and more businesses to capitalize on the UX opportunities of voice to better manage their offices and engage with their clients.
This may come as no surprise, but just as in personal devices, the leader of the pack in voice for business is Amazon.
Last month we attended AWS re:Invent where Amazon introduced Alexa for Business. Alexa for Business allows businesses to build out Alexa’s skills for use within their own company, just as developers can build skills for Amazon Echo users. The Wall Street Journal reports that Alexa for Business will give enterprise users the opportunity to build apps and skills for calendar management, meeting room scheduling, and ordering supplies.
For example, WeWork, the co-working space provider, is piloting Alexa for Business internally and developing Alexa’s skills to allow its members to turn on the lights, control meeting room facilities, and even reserve a conference room. And SAP Concur, another partner piloting the beta of Alexa for Business, has built out a skill that lets users “ask Concur” when they need to leave for the airport for a business trip.
Imagine a world where you can update a Salesforce contact or ask for real time app performance data — all by voice. These are just some of the ways that voice interfaces will begin to integrate within our workplaces. How would you use voice in your business? We’d love to hear your thoughts about Alexa for Business or other voice interfaces in your organization. For more information about DVmobile’s experience designing voice integrated solutions, check out our work with SkyWriter and Nortek.
UI/UX Designer at DVmobile, Men-at-Work fan, and 3D printing guru.