Four Ways to Use WebRTC

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Real-Time Communications Tech Can Improve Physician Job Satisfaction & Patient Outcomes

 
 
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WebRTC is the basis of many of the Internet competencies that companies and individuals rely on today. Essentially, WebRTC is a collection of protocols and APIs that connect VoIP technology to Internet browsers like Chrome, Safari, Microsoft Edge, and Firefox. Once connected, WebRTC enables real-time communications over the web. For example, it is WebRTC that powers:

  • Video conferencing capabilities of GoToMeeting, Google Hangouts and Uber Conferencing

  • Desktop sharing features of Join.Me and TeamViewer

  • Video calling apps like Whatsapp and Facebook Messenger

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The technology is open-source and free to use, enabling virtually any website or web app to incorporate real-time video, desktop sharing, file sharing, and so on. Additionally, the technology requires no plug-ins or additional software downloads, resulting in a frictionless, easy-to-use UX.

These benefits explain the rapid growth of the market. For example, the research firm Technavio projects the global WebRTC market will grow nearly 35% per year between 2017 and 2021.

We believe that one of the industries best primed for WebRTC growth is healthcare. Not only will this technology allow physicians to do more of what they love (providing patient care) and less of what they don’t (administrative tasks), but it will also help healthcare companies increase efficiencies and improve patient outcomes.  

 
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Here are just four ways that the healthcare industry could leverage WebRTC capabilities to dramatically improve physician job satisfaction:

  1. On-demand, remote consultations – For patients who live in rural areas, those who are elderly and have trouble traveling, or simply those who are too busy for an in-person appointment, WebRTC-enabled tele-health solutions can provide physician consultations on demand. Armed with easy to use, live video conferencing, doctors and nurses could make informed diagnoses and offer care to those who can’t come to them. For example, technologies like Doctors on Demand allow patients to receive live consultations 24/7.

  2. Emergency room visits and admittance - More than 136 million Americans visit an ER every year. Of those, fewer than 12% need to be admitted. WebRTC-enabled apps could help nurses evaluate potential ER visitors via video before they call for an ambulance or drive to the hospital, ensuring the necessity of the ER visit. This could drastically reduce the burden on hospital emergency rooms and help hospitals provide better patient care.

    Additionally, WebRTC could help patients while they’re still in route to the ER. Using this technology, providers could develop solutions that allow EMS professionals to place secure video-consult calls with physicians during medical emergencies and provide life-saving care in-route to the hospital.

  3. Physician to physician communication for outpatient referrals – One area of healthcare that’s prone to communication breakdowns is outpatient referrals. In fact, studies have found that 63% of referring physicians are dissatisfied with the current referral process due to lack of timeliness of information and inadequate referral letter content. This can result in poor continuity of care, delayed diagnoses, and negative patient outcomes. Armed with WebRTC-enabled apps, providers could share patient notes and records more effectively. They could also more effectively consult peer-to-peer to compare results and discuss treatment options.

  4. Scribe services to reduce the burden of EHR – A recent article on the Top 10 Challenges Facing Physicians in 2018 states that the average physician spends 30% to 50% of a patient encounter looking at the EHR, rather than engaging with the patient. In fact, EHR is one of the administrative burdens that physicians and hospitals struggle with most. And it’s an area that DVmobile has already proven can be dramatically impacted by WebRTC.  We worked with our partner, Skywriter MD, to develop and deliver the successful Skywriter Virtual Scribe– a HIPAA-compliant solution that leverages large-scale, custom WebRTC video conferencing to simplify physician workflow.

 
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How do you envision WebRTC impacting the healthcare industry? For more information about our WebRTC expertise and capabilities, review our recent healthcare case example or contact us directly!


 
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James Shelby

CTO, multiple patent holder, & flip-phone collector

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The Next Frontier of Voice Integration Services

 
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For the past several weeks, this blog has been covering the ins and outs of IoT. To wrap up our series, we’ll be discussing the future of IoT voice integration services.

In our personal lives, voice interfaces are everywhere. We know them by name: Alexa, Siri, Assistant, Bixby, and Cortana. And they’re already impacting our lives in new and radical ways. Today we use voice to search, send messages, control our connected devices, and even shop. In fact, more than 35 million Americans use a smart speaker at least once a month, and the global market for smart speakers is expected to grow to $2 billion by 2020.

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And while the proliferation of voice-enabled technologies has primarily been in the personal device space, we predict that in 2018, voice interfaces will enter their next frontier: business. In the coming year, we expect more and more businesses to capitalize on the UX opportunities of voice to better manage their offices and engage with their clients.

This may come as no surprise, but just as in personal devices, the leader of the pack in voice for business is Amazon.

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Last month we attended AWS re:Invent where Amazon introduced Alexa for Business. Alexa for Business allows businesses to build out Alexa’s skills for use within their own company, just as developers can build skills for Amazon Echo users. The Wall Street Journal reports that Alexa for Business will give enterprise users the opportunity to build apps and skills for calendar management, meeting room scheduling, and ordering supplies.

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For example, WeWork, the co-working space provider, is piloting Alexa for Business internally and developing Alexa’s skills to allow its members to turn on the lights, control meeting room facilities, and even reserve a conference room. And SAP Concur, another partner piloting the beta of Alexa for Business, has built out a skill that lets users “ask Concur” when they need to leave for the airport for a business trip.

Imagine a world where you can update a Salesforce contact or ask for real time app performance data — all by voice. These are just some of the ways that voice interfaces will begin to integrate within our workplaces. How would you use voice in your business? We’d love to hear your thoughts about Alexa for Business or other voice interfaces in your organization. For more information about DVmobile’s experience designing voice integrated solutions, check out our work with SkyWriter and Nortek.

Let's discuss the possibilities of integrating voice to your idea or existing product, contact us to book a consultation:


 
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Danny Sanchez

UI/UX Designer at DVmobile, Men-at-Work fan, and 3D printing guru.

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Voice Integration Services: Talking to Technology

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Along with drones and VR, one of the areas of Tech that has gained remarkable attention recently is Internet of Things (IoT), and voice has positioned itself as the interface of choice for this new wave of smart devices.

Although not new, the ability to use our voice and natural language as an interface has peaked thanks to new technologies. More than ever, we can control and interact with our world through our voice. In just the last few years, we've been able to ask questions, dictate a text, or schedule reminders through our phones and cars. The big players of the Industry seem to hint that this trend will not slow down, as Apple has included Siri in Mac OS Sierra and Amazon released Alexa. 

At DVmobile, we are currently developing apps that integrate Voice Services. We are excited about the challenges and opportunities that this new level of interaction means.

Where do you see the opportunity for Voice Integration Services in your business? Let's connect to discuss it together:


 
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Danny Sanchez

UI/UX Designer at DVmobile, Men-at-Work fan, and 3D printing guru.